Terms and conditions

Zolu Consult · updated 10 October 2026 · Privacy policy

Who we are

Zolu Consult (consult.zolulearn.com and the Zolu Consult apps) is run by Wystan Health Private Limited, a company registered in India (CIN U87900WB2024PTC267941, GSTIN 19AADCW7360B1ZB), at 4/1F New Kasia Bagan Lane, Ground Floor, Shakespeare Sarani, Kolkata 700017, West Bengal, India. “We” means that company. “You” means the parent who books.

What a consultation is

A consultation is a private video call with Dr. AKA about your child: how they grow, behave, play and learn. You get guidance and a plan for home. It is not emergency care. If your child is unwell or in danger, see a doctor straight away or call 112.

Booking and paying

• You book from the link we send on WhatsApp, or from your dashboard. The fee and the length of the call are shown before you pay. The fee includes GST.
• You pay through Razorpay when you book the slot. The slot is held for you for 15 minutes while you pay.
• The booking is confirmed when the payment is confirmed. We send the confirmation on WhatsApp. Your tax invoice is on your consultation in the Zolu Consult app (or at consult.zolulearn.com/home).
• Before the call we ask you a few questions about your child, so the call can start where it matters.

Moving a call

You can move your call once, up to 6 hours before it starts, from your booking link. After that, or a second time, message us on WhatsApp and we will help if we can.

The call

• Join from your link a few minutes early, on a phone or computer with a camera and microphone, in a quiet place.
• When you join, you agree that the call may be recorded and written down as notes for Dr. AKA, to prepare your child's advice. Both stay private to us. The services that turn speech into text and help write the advice handle them for us only, as our privacy policy explains. We never sell them or use them for ads.
• If you do not join, the call is not refunded on its own. Message us on WhatsApp as soon as you can.

After the call

• You get written advice for your child and a plan on your dashboard, which you open with your WhatsApp number and a code we send.
• At the end of the call we may offer a 12-week plan for your child, at the price shown on your screen. You can start it until the time shown there and on WhatsApp. After that it cannot be paid for, but you can ask to start and we will message you on WhatsApp. Starting it is your choice.

Refunds

• If you are not happy with the call, you can ask for your fee back on the screen that shows when the call ends. This is the only place to ask, and only right after the call.
• If you ask for a refund, the advice and the dashboard are not given to you, and the 12-week plan is no longer offered.
• We look at every request and reply on WhatsApp. An approved refund goes back to the way you paid, through Razorpay. Banks usually take 5 to 7 working days to show it.

Coins and stories

• Zolu coins buy Zolu stories only. They cannot be taken out as money or given to someone else.
• Coins you have not used can be refunded within 14 days if you ask us on WhatsApp.
• If a story does not get made, its coins come back by themselves.
• Prices include GST, and you get a tax invoice for every top-up, in the app.

Using the service fairly

Use Zolu Consult for your own family. Do not record the call yourself, or share the advice, stories or games outside your family. They belong to us.

Our responsibility

We work to keep the calls, the dashboard and the stories running well, but we cannot promise they never break. As far as the law allows, our responsibility for any claim is limited to what you paid us for the call or the coins it is about.

Law and disputes

These terms follow the laws of India. Courts at Kolkata, West Bengal decide any dispute, subject to your rights as a consumer under the Consumer Protection Act, 2019.

The 12-week plan's boxes

• The 12-week plan, offered at the end of the consultation, includes three boxes of tools and printed sheets for your child to play with at home. Starting the plan is your choice. Its price, GST included, is shown before you pay, and its tax invoice is in the app.
• After you pay, your consultant makes the first week for your child, and the plan starts when it comes to the app, usually within a day. The first week's activities are on your phone; the boxes' tools join from the second week.
• We post the boxes inside India. Delivery, cancelling and replacements are set out in our shipping and delivery policy.
• Use the tools with an adult nearby, the way each tool's card in the app shows. Small parts are not for children under 3 unless a tool's card says it is. Check the tools now and then, and put away anything that breaks.

Contact

WhatsApp: +1 555 988 2594. Email: admin@wystan.in.